There is certain knowledge that the home business owner should know in order to build a life time business relationship with the customer, you don’t want to close the customer profile just after one sale. To achieve this, the business owner have to know what they are selling, to whom they are selling, what price the competitors are charging and that is important in closing a sale.
A good preparation in a sale process can be divided into 4 categories:
i) The customer – You must understand the market needs, be focus on a niche market as well as how often the prospect will buy your product or services. You must also know exactly what those customers are doing even you have to know in which sector they are belong to. Understand the customer well is important to your home based business, because they play an important role in rating your products or services and how well you have done on the customer service and follow up. As a business owner, it is also important to know what question would your prospect ask before they raise it to you.
ii) The products – Before you launch the product into the market, you as the business owner (sometimes the product designer as well) have to know in detail what your product is. You have to do your homework on research, training and as well as feedback from customer to get the full knowledge about the product. The better you know about the product, you will be able to identify the potential problem or question that your customer would face, thus you are able to provide a prompt solution to the customer in case they raise. With this, the image for your business in terms of customer service also increase.
iii) The tool – The tool that i mentioned it here is not the tool that you use to create the product or the tool you use to repair the product. The tool that i am talking about here is strategy that you use to sale your product, this includes product sample, customer testimonial and etc. I would say every type of home based business would have a different set of sales tools.
iv) The competitors – Know your competitors well is very important in fighting for the sales in a niche market, you have to know what your competitors doing, how long they have been in the market, the price they charge, their key person in business operation, the customer service level and whatever thing that they are doing in they sales strategy. By knowing your competitors well, you are basically able to plan the sales for now, tomorrow and the far futures.